Shipping & Returns

Shipping

• Standard Shipping (3-5 business days): $10, FREE on orders over $150
• Express Shipping (1-2 business days): $25
• Custom Jackets: handcrafted in 3-5 days, then shipped with free worldwide delivery

You will receive a tracking number by email as soon as your order leaves our workshop.

Returns

Not quite right? Return any unworn item in its original condition within 30 days of delivery for a full refund or exchange.

How to Start a Return

• Email support@bryxelus.com with your order number and reason for return
• We reply with a return label within 24 hours
• Refunds are issued to your original payment method within 5 business days of inspection

Custom & Made-to-Measure Items

Because custom jackets are created exclusively for you, they cannot be returned for change of mind. If your custom item arrives damaged or not as confirmed in your design specification, we will repair, replace or refund it. Just contact us within 14 days.

Exchanges

Need a different size? Exchanges for ready-made jackets are free of charge within 30 days, subject to stock availability.